Shipping policy


Last updated: August 2026

At MOREHEA, we aim to make every order experience simple, reliable, and convenient. We offer free standard shipping on all eligible orders, with no minimum purchase required.

Please review the information below for details about order processing, delivery estimates, tracking, customs, and shipping-related issues.

Free Shipping

MOREHEA offers free standard shipping on eligible orders, with no minimum purchase required.

Available shipping destinations will be shown at checkout.

Unless otherwise clearly stated on the applicable product page or during checkout, customers will not be charged a standard shipping fee.

Please note that free shipping does not necessarily include import duties, customs fees, taxes, or other charges that may be imposed by authorities in the destination country.

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Processing time is separate from delivery time.

Estimated Delivery Time

After your order has been processed, estimated delivery typically takes:

8–15 business days

Including our standard processing time, customers should generally allow approximately:

9–17 business days from the date the order is placed

Please note that all delivery timeframes are estimates rather than guaranteed delivery dates.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

  1. Shipping carrier delays;
  2. Customs clearance;
  3. Severe weather;
  4. Public holidays;
  5. Peak shopping periods;
  6. Transportation disruptions;
  7. Destination-country restrictions; or
  8. Other unforeseen circumstances.

MOREHEA will make reasonable efforts to process and dispatch orders as promptly as possible.

Order Tracking

A tracking number will be provided once your order has been shipped.

You can use your tracking number on our Track Order page to view the latest available shipment updates.

Please allow some time after receiving your shipping confirmation for tracking information to become available. Shipping carriers may require additional time to scan and update newly dispatched packages in their systems.

If your tracking information has not updated for an unusually long period, please contact MOREHEA Customer Support so that we can assist you.

Shipping Address

Please make sure that your shipping address is complete and accurate before placing your order.

Customers are responsible for providing the correct:

  1. Recipient name;
  2. Street address;
  3. Apartment, suite, or unit number, where applicable;
  4. City;
  5. State, province, or region;
  6. Postal or ZIP code;
  7. Country; and
  8. Contact information.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We may be able to update your shipping address before the order has been processed or shipped.

Once an order has been processed, fulfilled, or transferred to the shipping carrier, we may no longer be able to modify the delivery address.

MOREHEA is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by authorities in the destination country.

Unless expressly stated otherwise during checkout, such charges are not included in the product price and may be the responsibility of the customer.

Customs rules, thresholds, and charges vary between countries.

MOREHEA does not control or determine charges imposed by customs authorities or other government agencies.

Customers are responsible for complying with applicable import requirements in their destination country.

Delivery Delays

Although we work to process and ship orders promptly, delivery delays may occasionally occur.

Possible causes include:

  1. Carrier delays;
  2. Customs inspections or clearance;
  3. Severe weather;
  4. Natural disasters;
  5. Public holidays;
  6. Peak shopping seasons;
  7. Transportation disruptions;
  8. Incorrect or incomplete shipping information;
  9. Local delivery restrictions; or
  10. Other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact MOREHEA Customer Support.

We will review the available tracking information and, where appropriate, assist you in working with the shipping carrier.

Lost or Missing Packages

If your tracking information has not updated for an unusually long period or your package appears to be lost in transit, please contact MOREHEA Customer Support.

Our team will review the available shipping information and, where appropriate, work with the shipping carrier to investigate the shipment.

If a package is confirmed as lost during transit, we will work with you toward an appropriate resolution in accordance with the circumstances of the shipment and applicable consumer-protection laws.

Packages Marked as Delivered

If tracking information shows that your order has been delivered but you cannot locate the package, we recommend that you first:

  1. Check around your delivery location;
  2. Check with household members or neighbors;
  3. Check any designated safe delivery locations;
  4. Allow a short period in case the carrier marked the package as delivered before final delivery; and
  5. Contact the shipping carrier where appropriate.

If you are still unable to locate your package, please contact MOREHEA Customer Support with your order number and tracking information.

We will make reasonable efforts to assist in reviewing the delivery information.

An order confirmed by the shipping carrier as delivered to the shipping address provided at checkout will generally be treated as delivered, subject to applicable consumer-protection laws and any evidence showing otherwise.

Damaged Packages

Please inspect your order as soon as possible after delivery.

If your package or product arrives damaged, please contact MOREHEA Customer Support within 30 days of delivery.

Please provide:

  1. Your order number;
  2. A description of the issue;
  3. Clear photographs of the damaged product;
  4. Photographs of the shipping packaging, where applicable; and
  5. Video evidence where helpful.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

Undeliverable or Returned Packages

A package may be returned to the sender if:

  1. The shipping address is incorrect or incomplete;
  2. The recipient cannot be located;
  3. The recipient refuses the package;
  4. The package is not collected where collection is required; or
  5. The shipping carrier is otherwise unable to complete delivery.

If your order is returned as undeliverable, please contact MOREHEA Customer Support.

Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.

Any refund associated with an undeliverable or returned order will be handled in accordance with our Return & Refund Policy and applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We may be able to cancel an order before it has been processed or shipped.

Once an order has been processed, fulfilled, or transferred to the shipping carrier, cancellation may no longer be possible.

After delivery, eligible products may still be returned in accordance with our 30-Day Money-Back Guarantee and Return & Refund Policy.

Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or reduce any consumer rights that cannot legally be waived under applicable law.

Where mandatory consumer-protection laws provide additional rights or remedies, those rights remain unaffected by this policy.

Contact Us

If you have questions about shipping, tracking, delivery delays, lost packages, damaged deliveries, or your order, please contact:

MOREHEA Customer Support

Email: info@morehea.com

WhatsApp: +1 (409) 202-8969

Phone: +1 (409) 202-8969

We aim to respond to customer inquiries as quickly as possible and work toward a fair resolution for legitimate shipping and delivery concerns.