Refund policy
Last updated: August 2026
At MOREHEA, we want you to shop with confidence. That is why eligible purchases are covered by our 30-Day Money-Back Guarantee.
You may request a return within 30 days from the date you receive your order, subject to the eligibility requirements and conditions outlined below.
30-Day Money-Back Guarantee
If you are not satisfied with an eligible MOREHEA product, you may request a return within 30 days of delivery.
To qualify for a return, the product must meet the conditions described in this policy.
Please contact MOREHEA Customer Support before sending any product back. Returns sent without prior authorization may not be accepted.
How to Start a Return
All returns must be authorized by MOREHEA before being shipped back.
To request a return, please contact MOREHEA Customer Support and provide:
Your order number;
The product you would like to return;
The reason for the return; and
Photos or videos where relevant to your request.
Once your return request has been reviewed and approved, we will provide you with the appropriate return address and step-by-step return instructions.
Please do not send any product back before receiving return authorization from our team.
Return Eligibility
To be eligible for a return, your product must:
Be requested for return within 30 days of delivery;
Be unused and in the same condition in which you received it;
Be returned in its original packaging;
Include all original accessories, components, instructions, cases, straps, attachments, or other items supplied with the product, where applicable; and
Be accompanied by your order number or valid proof of purchase.
For change-of-mind returns, customers are responsible for the cost of return shipping.
Any original shipping charges paid by the customer, where applicable, are generally non-refundable unless required by applicable law.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us and we will work with you to provide an appropriate resolution.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as possible after delivery.
If your MOREHEA product arrives:
Damaged during shipping;
Defective or not functioning as described;
Missing important components or accessories; or
Different from the product you ordered,
please contact MOREHEA Customer Support within 30 days of delivery.
Please provide your order number together with clear photos or videos showing the issue so that our team can review your request.
Where appropriate, we may offer:
A replacement;
A refund; or
Another suitable resolution at no additional cost to you.
Depending on the nature of the issue, we may not require the damaged or defective product to be returned.
Our support team will provide specific instructions after reviewing your request.
Refunds
Once we receive and inspect your approved return, we will notify you regarding the status of your refund.
If your refund is approved, it will be issued to your original payment method within approximately 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact MOREHEA Customer Support.
Where permitted by applicable law, MOREHEA reserves the right to decline a refund or issue a partial refund if a returned product:
Shows signs of use beyond what is reasonably necessary to inspect the product;
Has been damaged after delivery through misuse or improper handling;
Is missing accessories, components, packaging, or included items;
Is returned in a materially different condition from when it was received; or
Was returned without prior authorization.
Non-Returnable Items
Certain products or situations may not qualify for return or refund, including:
Gift cards;
Products clearly marked Final Sale or Clearance;
Products damaged through misuse, improper handling, or unauthorized modification;
Items returned without prior authorization; and
Any item clearly identified as non-returnable on the applicable product page before purchase.
Standard MOREHEA foot, ankle, and mobility support products are covered by our 30-Day Money-Back Guarantee, unless otherwise clearly stated on the applicable product page.
For hygiene and product-safety reasons, certain products may be subject to additional return restrictions where permitted by applicable law.
Any such restrictions will be clearly stated on the relevant product page or communicated to you before the purchase is completed.
Exchanges
If you need a different size, foot side, or product variation, please contact MOREHEA Customer Support.
Depending on the situation, the fastest option may be to return the eligible product under this policy and place a new order for the preferred variation.
For AFO braces and other foot or ankle support products, please carefully review the sizing information and select the appropriate size and foot side before placing your order.
If you are unsure which option to choose, please contact us before ordering and our team will be happy to assist.
Order Cancellations
You may request to cancel your order before it has been processed or shipped.
If you wish to cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed, fulfilled, or handed over to the shipping carrier, cancellation may no longer be possible.
After delivery, eligible products may still be returned in accordance with our 30-Day Money-Back Guarantee and this Return & Refund Policy.
Lost or Missing Returns
When returning a product, we strongly recommend using a tracked shipping service and retaining your shipping receipt and tracking information until your return has been completed.
MOREHEA cannot guarantee receipt of returned packages shipped without tracking or packages lost by the return carrier.
If tracking information shows that your return has been delivered but we have not located it, please contact us and provide the relevant tracking details so that our team can investigate.
Payment Disputes and Chargebacks
If you experience an issue with your order, we encourage you to contact MOREHEA Customer Support before initiating a payment dispute or chargeback.
Our team will make reasonable efforts to investigate and resolve legitimate issues involving:
Shipping delays;
Damaged or defective products;
Incorrect orders;
Missing components;
Returns;
Refunds; or
Other order-related concerns.
Contacting us directly will often allow us to investigate and resolve an issue more quickly.
An order confirmed as delivered by the shipping carrier to the shipping address provided by the customer will generally be considered delivered, subject to applicable consumer-protection laws and any evidence indicating otherwise.
Your Statutory Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or reduce any consumer rights that cannot legally be waived or restricted under laws applicable to your purchase.
Where mandatory consumer-protection rights apply, those rights are provided in addition to the remedies offered under this policy.
European Union — Right of Withdrawal
For eligible orders delivered to consumers in the European Union, applicable consumer law may provide a statutory 14-day right of withdrawal following receipt of the goods.
MOREHEA's 30-Day Money-Back Guarantee may provide eligible customers with a longer return request period than the statutory 14-day withdrawal period.
Applicable statutory rights and exceptions remain unaffected.
Returned products must generally be in appropriate condition and accompanied by proof of purchase, subject to applicable laws and legal exceptions.
United States, Canada, Australia, and Other Regions
Customers may have additional rights under applicable federal, state, provincial, territorial, national, or local consumer-protection laws.
Nothing in this policy is intended to exclude or reduce rights that cannot legally be waived.
Important Product Information
MOREHEA products are designed to provide support and comfort for everyday use in accordance with their stated product specifications and intended purpose.
Please carefully review all product descriptions, sizing information, usage instructions, and product-specific guidance before purchasing or using a product.
For foot and ankle support products, customers should select the appropriate size, configuration, and foot side based on the sizing information provided on the applicable product page.
MOREHEA products are not intended to replace professional medical advice, diagnosis, or treatment.
If you have questions about whether a product is appropriate for your individual needs, please consult an appropriately qualified healthcare professional.
Contact Us
If you have questions regarding a return, refund, exchange, cancellation, damaged product, defective product, incorrect order, or any other order-related matter, please contact:
MOREHEA Customer Support
Email: info@morehea.com
WhatsApp: +1 (409) 202-8969
Phone: +1 (409) 202-8969
We aim to respond to customer inquiries as quickly as possible and work toward a fair resolution for legitimate order-related issues.